Customer Service

 

Shipping & Delivery within the United States and Canada
- $5.00 flat rate shipping on all orders within the US. Free Shipping on all orders with the US totaling $50 or more.  $10.00 flat rate shipping for Canada.
- Canadian customers with large/heavy orders (>4lbs after packing) should contact us via email for shipping quotation.
- We are located in Minnesota, and ship through USPS.  Tracking info provided to your submitted email address via USPS.
- We will work hard to process your order within 2 business days.  Most often shipping is same-day. 
- Orders placed on Fridays or throughout the weekend will not be shipped until Monday at the earliest.

Shipping & Delivery International
- We ship everywhere customs allows tea, though our shopping cart only supports US and Canada addresses
Contact Us with the items you would like, your full shipping address, and PayPal-linked email address
- We will send you a PayPal invoice and ship to the address you provide upon payment.  Payment is verification of address.
- Mandala Tea only charges actual international shipping, no hidden or "handling" fees.
- You will receive shipping confirmation via USPS
*IMPORTANT* we cannot track shipments internationally.  Once packages leave the US, buyer is 100% responsible.
- No refunds for packages held in customs, lost overseas, confiscated, etc.
- Tracking and insurance features available for international shipments upon request, but add significantly to the cost.

Privacy & Security

Here at Mandala, we strive to provide you with the most updated information and the highest quality product and combine it with the best service we know how.  We keep all your information private and secure. All orders are placed through our secure server.  We will not release any of this information to any third party.  While we do maintain records of orders placed, we never keep credit card information.

Should you choose to place your order by phone, we will enter order and shipping data into our computer but credit card information will be entered only into our secure processor, encrypted and never stored.

 Returns & Replacements

PLEASE CONTACT US WITH ANY PROBLEMS OR CONCERNS. 
We want you to be satisfied with your order. 

    * Unopened, unused products may be returned or exchanged within 30 days of their shipping date. 
    * You MUST contact us prior to returning items for authorization. 
    * Include a copy of your receipt in your return/exchange package.
    * You are responsible for return shipping.
    * If you recieve broken or defective items they are only eligible for exchange, not return.
    * Refunds will be issued in the same form as the order was purchased, minus the shipping and credit card processing fees.  

Ordering
All orders may be placed online via our secure server with a credit card or through Paypal Express.  You are welcome to call us directly or Contact Us for further information on products, or to place an order to pay with check or money order.  We are happy to make this option possible for you.     

Tax  
We live in MN, therefore, if you live in Minnesota you will be charged sales tax on teawares, tea is non-taxable.

Viewing Orders 
Once you set up a MandalaTea account you can view your recent orders, saved shopping cart, and wish list at any time.

Updating Account Information
Please login to your MandalaTea account in order to edit your information.  This enables you to streamline the purchasing process. You may also subscribe or unsubscribe from our newsletter from your account.